Unmatched returns

A parcel the 3PL cannot tie to any Odoo order (unknown reference, hand-written label…) becomes an RMA flagged Unmatched with an orange ribbon and a to-do activity. The 3PL's reported lines are on the RMA for identification, but no stock moves until a person links the sales order and presses Process Receipt (Admin action). This is deliberate: goods with no owner get a human decision, not a guess.

Worked scenarios

Label return. Customer emails about a wrong size on SO1042. CS opens the order > Create 3PL Return > unticks nothing, picks Royal Mail Tracked 48, Create Return. RMA/00007 is created, label PDF attached two seconds later; CS emails it to the customer. Ten days later the returns poll shows Sprint received 1 of 1, grade A - the reverse receipt books into stock, a draft credit note for that line appears for accounting.

Own-label return, damaged. A customer ships back unaided. The poll creates RMA/00011 (origin: Arrived at 3PL) matched to SO0977 by reference; Sprint grades the item "Damaged - Dispose". The receipt books it into Returns - Damaged, not sellable stock; the credit note still drafts (your policy decides whether to post it); the RMA line shows the verbatim grade for the dispute file.

RTS. A parcel comes back marked undeliverable. RMA/00013 carries the red ribbon; CS phones the customer, confirms the address, and re-sends the order - the RMA documents why stock reappeared.